Globe suffers ‘network outage’ in Malaybalay

MALAYBALAY CITY  (Bukidnon News/28 September) Globe internet subscribers suffered unstable or no internet connection at all in parts of Malaybalay City this week, Mary Joy Peñafil, Globe Malaybalay Business Center retail manager told Bukidnon News Saturday afternoon.

Peñafil said they have already attended to the problem and have reported the situation to the firm’s network administrator in Cagayan de Oro City Saturday morning after receiving “many” complaints from their clients. Stable connection was restored around noon Saturday, subscribers interviewed for this story said.

Subscribers complained of “no connection” “online but cannot open website” “too long reloading time” among others.

She cited that the outage is caused by either a routine maintenance operation or because of a stolen cable wire from a post in Brgy. Casisang.

Peñafil said the affected area covered Casisang and downtown Malaybalay City. This is the first time the problem surfaced this month, she added. Bukidnon News also received complaints of similar outage between June and July

She cited that thieves hit on Globe’s cable wires in Impalambong area twice sometime in those months.

But she noted that the business center is not privy of the operation of repair and technical staff attending to the problem.

Subscribers interviewed for this story said they started losing internet connection on September 26, Thursday. Some said they started observing the unstable connection around 11-1p.m. on Thursday.

Rommel Pacheo marketing manager of DXDB-AM Radyo Bandilyo, cited losses when they were unable to access accounts online for their marketing activities.

He also cited the difficulty incurred by reporters in researching for details of regional and national news from the internet.

Among those who confirmed the problem online, is “JC” who lamented that Globe Malaybalay only reported the outage to main office today.

“(Subscribers) couldn’t claim rebates for the outage since Sept. 26,” he added in a post at Bukidnon News’ Facebook account.

The source added that “stable connection” had been restored in Casisang and downtown Malaybalay Saturday noon. DXDB, located in downtown area, confirmed the restoration of stable connection around noon.

PO2 Ramel Romero, desk officer at the Malaybalay City Police Station told Bukidnon News around 5p.m. Saturday they found no record of a report from Globe staff about the cited theft in Casisang from the blotter book from September 23 to date. (Walter I. Balane/Bukidnon News)